Terms and Conditions

Refund Policy for Air Ambulance Flights (for patient’s family)

We expect that the donor (patient’s family) will exercise due care and diligence while making donations to book air ambulance flights, but we also recognize that unavoidable circumstances may arise at any moment in these kinds of situations. Karwaan Team stands with you, but we have few limitations.

It shall be noted that Karwaan DRS Foundation is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

To process the refund back to the patient’s family, the following shall be applicable:

• If in case the amount paid by you lies with the operator and we are getting a partial refund, in that case, we will deduct the aid paid by us and refund the remaining amount to the source account (after deducting taxes, if any).
• If the amount paid by the patient’s family lies in Karwaan DRS Foundation’s account then refund can be processed back to the source account (after deducting taxes, if any) or after deducting the amount spent by us while blocking the air ambulance flight such as paying an advance fee to the medical team or for documentation/approvals, etc.
• Please note that the final refund will be processed within two weeks of the acceptance of the refund request placed by the patient’s family.
• The written request stating the reason for requesting a refund must be sent to us via email address and must contain all the following details pertaining to the donation:
  • Date of donation
  • Total Donation amount you have made to us
  • Transaction ID of the Fund transfer from the source account
  • Source account details along with Bank A/C, IFSC Code, etc.
  • Total refund amounts you’re seeking (as per applicable terms and conditions)

Terms & Conditions for airlifting a patient

All terms and conditions by the operator shall be considered final, which shall be submitted by the Karwaan team to the Patient’s family at the time of booking the aircraft.

The patient’s transport by air ambulance and his/her treatment on-board is the sole responsibility of the treating doctor on the aircraft. It is for the doctor’s decision to allow or decline the accompanying attendant.  The responsibility to airlift the patient will finally rest with the operator or Karwaan DRS Foundation in the best interest of the patient as suggested by medical experts. 

Pilot-In-Command may refuse to allow any attendant, baggage, etc. as per the safety manual of the aircraft and flying conditions as directed by DGCA.

In the case at the time of boarding, the condition of the patient is found UNFIT TO FLY than the details provided, the patient transfer may be refused. Karwaan DRS Foundation shall not be liable to provide any further reasons for the same and shall apply the refund policy as defined by us.

Karwaan DRS Foundation shall not be responsible in case of any diversion and/or delay in the flight which may be caused for any reason whatsoever which is beyond the control of Karwaan DRS Foundation (including permission from Airport Authorities, cancellation of any such permission, weather conditions, security reasons, medical reasons, etc.)

Karwaan DRS Foundation does not hold itself responsible for non-operation of flight for any unforeseen reasons such as bad weather, poor visibility, non-availability of clearance from airport authorities. 

All flights are subjected to the availability of aircraft, crew, medical equipment, all necessary permissions required, etc.